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MARKETING · ECOMMERCE · BRANDING AGENCY — PADUA, ITALY, SINCE 2005

Google Ads

“Raise the budget” is not the answer. Almost never.

It is the easiest advice to give, and often the most expensive to follow. If a campaign is talking to the wrong audience, more budget only multiplies the waste. On Google you do not buy traffic: you catch the people already trying to buy. We have run Google Ads campaigns since 2005, as a Google Premier Partner, with one fixed idea: leads and revenue, not clicks.

01
WHY

WHY

A click is not a customer. It is only the start of the journey. And it still costs.

Google Ads has one strength, and it is enormous: it catches a purchase intention that is already lit. Somebody is searching for exactly what you sell, right now. The trouble is that most of the budget evaporates before that intention turns into an order: keywords that are too generic, “smart” automations left to themselves, campaigns that look like everybody else’s. Raising the spend on a setup like that solves nothing, it amplifies it. We would rather tell you an ugly truth than sell you a pretty lie: fix the method first, then — maybe — raise the budget.

“People read what interests them. Sometimes it is an ad.”

— Howard Gossage

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INSIDE THE ACCOUNT

WHAT WE SEE EVERY DAY

Not promises: the real dashboard.

An illustrative representation: the figures are obscured to protect our clients. When we work with you, this dashboard becomes our — and your — point of truth: real spend, clicks, conversions and CPC, every day.

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GOOGLE PARTNER

THE THESIS

The badge hangs on the wall. Your budget is defended somewhere else.

I have been running advertising campaigns for twenty years, and I have seen one thing happen too often: agencies with every certification in order that let the automations run and burn budget without noticing. Being a Google Partner is a good starting point — exams passed, best practice, spend managed with criteria. But it is a certificate of compliance with Google, not proof that your money is protected. That proof is not in a badge: it is in six numbers you can check one by one.

“Half the money I spend on advertising is wasted. The trouble is I do not know which half.”

— John Wanamaker

Typographic panel: the six checkable things that show whether a campaign is working
You do not see it from the badge. You see it from these.KOM composition · 2026

WHAT TO ACTUALLY LOOK AT

Real value is not displayed: it is measured.

When a campaign genuinely works you do not notice it from the agency’s badge, you notice it from six checkable things: the tracking is clean and the conversions are real; the ROAS you read is the real one, not inflated by the platform; for every channel you know how much margin it leaves, not just how much it bills; the queries are watched, with negative lists kept current; the structure follows your purchase intents, not a template. The sixth is the most uncomfortable — and I talk about it below.

Real ROAS vs declared ROAS

The platform counts as a conversion even a purchase that would have happened anyway, and it works on gross figures. We connect the downstream data — net orders, margin, enhanced conversions — so the return you see is the one that reaches the bank.

Why the queries are the critical point

With broad match and Performance Max the risk is paying for searches that are not yours. We read the real search terms, build negative lists and cut the spill: less spend off target, more budget where the purchase intent is.

The white outline of an open hand painted on a full red background
The competence no badge certifies.Photo: Giulia May / Unsplash

THE SIXTH COMPETENCE

The one no badge certifies: saying no.

Google sends you recommendations every week: raise the budget, open up broad match, let Performance Max handle it, accept the “automatic optimizations”. Some are useful. Many serve Google, not you. The work you will not find written in any certification is exactly this: telling the recommendation that grows your revenue from the one that only widens your spend. We do not delegate to the algorithm the decisions that change your P&L. We use automation where it saves time, not where it loses control.

And if the automation genuinely pays?

Then we use it, and we tell you with the numbers in hand. The rule is not “never automate”: it is “never automate blind”. If Performance Max brings real margin on a product line, we push it. If it burns budget on generic traffic, we shut it down.

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WHAT TO LOOK AT

COMPARISON

What the badge certifies, what decides the performance.

What defends the budget

What the badge certifies

Tracking

Conversions verified by hand

An exam passed

ROAS

Real, net of returns

As declared in the platform

Margin

Real margin per channel

A spend threshold reached

Queries

Negatives and search terms checked

“Recommended” best practice

Google recommendations

Refused when they do not help

Followed to stay a Partner

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IN PRACTICE

FOUR LEVERS ALMOST NOBODY TOUCHES

None of this is secret. It is just work nobody does.

01

Move off Google’s own CSS

In Italy, as in twenty other European countries, Shopping campaigns have to run through a Comparison Shopping Service. For almost every merchant that service is Google’s own, because it is the default and nobody ever changes it. Here is what the default costs you: before your bid reaches the auction, the service keeps a fixed percentage of it. Bid one euro and less than one euro competes. This is not a suspicion. Google writes it in its own documentation, and it goes back to the remedy the European Commission imposed.

With a third-party CSS that deduction is gone and the whole bid competes. No campaign gets touched and nothing gets rewritten: you change one link upstream of the Merchant Center. Across the e-commerce accounts we run, Shopping and Performance Max together take between 80% and 99% of monthly spend, so the change lands on all of that budget at once.

Google’s own documentation: “Google Shopping ensures profitability by deducting a fixed percentage margin from each merchant bid before entering it into the auction”. Google does not publish the percentage. Industry estimates put it between 16% and 20%, which makes it an order of magnitude and not a promise — anyone selling it to you as a firm number is selling you something else.

02

Product titles get rewritten in the Merchant Center

Shopping has no keywords. The product title is the keyword, and it decides whether you enter the auction on a given search at all. That makes it the only lever that works on getting into the auction instead of on the price you pay — and in most accounts it sits untouched, because everyone assumes that changing titles means opening up the store.

It does not. A supplemental feed, in practice a spreadsheet connected to the Merchant Center, overwrites the titles without touching Shopify or PrestaShop, without developers and without waiting for the next release. You try it, you measure it, and if it reads worse you are back where you started in an afternoon.

In a fashion catalog of roughly ten thousand items, out of 500 titles we sampled 423 did not contain the brand name and 18 were nothing but a product code. One of them was a garment priced above three thousand euros whose listing never told Google what label it was.

03

The “Paid & organic” report

You link Search Console to Google Ads: five minutes. What you get back is the only place where a single query shows you paid clicks, what they cost, organic clicks, organic position and the combined total, all on the same row. As long as those two worlds live in separate tabs, the overlap between SEO and Ads stays a matter of opinion.

Three lists come out of it, and each one is a different decision. You rank first organically and you are also paying for that query: lower the bid and watch the combined clicks. If they hold, you have freed up budget. If they fall, you have learned those paid clicks were additional rather than a substitute. You pay for a query where you do not exist organically: that is the most precise SEO brief anyone could write, with the monthly cost of leaving it alone already in it. You rank first organically and run no ads on a query that converts: you are handing the top half of the page to somebody else.

It also settles the oldest argument in the trade: “are my brand ads cannibalizing my organic traffic?”. It stops being an opinion and becomes a row in a table.

04

Exclude the customers you already have

Since this year Performance Max lets you genuinely exclude your own customer lists from the campaign’s inventory. Before, you could only hand them over as a “signal”: a hint the algorithm was free to ignore, and often did. Now it is a real exclusion, and it sits in the campaign settings.

It does two things at once. It moves budget toward people who do not know you yet, which is why you opened the campaign in the first place. And it works as a free incrementality test: how far the reported ROAS drops once you take out your existing customers tells you how much of that ROAS was simply repeat business, revenue that was coming anyway.

The textbook case is the store that sells well to its regulars: Google claims more than half of the shop’s revenue, while the median repurchase falls somewhere around six weeks. When a customer comes back every six weeks, a large share of those conversions was never won by the advertising.

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The point

None of the four is a secret. They are documented, public and free. All they cost is the time of somebody who opens the account and goes looking. That is why “raise the budget” is almost never the answer: before you spend more, there is usually something else to do first.

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THE PROOF

NOT IN THE BADGE

The performance is not in the badge. It is here.

GARDEN · B2C — PERAGASHOP

Campaigns on the real intents

Rebuilt on the real purchase intents, in the same market.

7.3 ROAS

LEATHER GOODS · B2C — CUOIERIASHOP

Costs and ROAS under control

“Running costs and ROAS under control, since 2018” — Niccolò Cappelli.

−28% CPA

LUXURY · B2C — VIA VERDI

Organic and qualified queries

Growth on organic and on qualified queries, not on the most expensive keywords.

4:1 ROAS

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QUESTIONS

FAQ

Badges, ROAS and recommendations: the questions we get.

But if you are a Google Partner, is that not already a guarantee?

It is a guarantee of compliance with the program: exams, best practice, spend managed. It is not a guarantee that your budget is protected. That only shows in the numbers — tracking, real ROAS, margin. The badge is the starting point, not the proof.

What do you mean by “real ROAS” against “declared ROAS”?

The platform tends to take credit for conversions that would have happened anyway, and works on gross figures. We connect the data to net orders and margins: the return we show you is the one that actually reaches the bank.

Why do you sometimes refuse Google’s recommendations?

Because not all of them are in your interest. Raising the budget or opening up broad match sometimes serves to make you spend more, not to make you earn more. We follow them when the numbers say yes, we say no when they say no.

How do you check where the budget actually goes?

We read the real search terms, update the negative lists and keep the campaign structure aligned with your purchase intents. So you pay for the searches that count, not for the noise.

Google Ads

Half the money I spend on advertising is wasted. The trouble is I do not know which half.

— John Wanamaker

Illustrated portrait of John Wanamaker
Google's G on a midnight blue background, tinted teal
Everything goes in here. Not everything comes back.KOM image archive · 2025

Where your Google budget evaporates, precisely.

Almost always at the same points. Generic keywords bringing curious clicks and no purchase. Campaigns set up “by the book”, with no link to your business, your margins, your seasonality. Automations left in the algorithm’s hands, which optimizes for what suits it to show, not for what makes you money. And the most expensive disconnect of all: no bridge between the ads and the sales team, so contacts arrive that nobody closes and nobody knows why.

The result is chasing clicks and impressions — vanity metrics — instead of ROAS and cost per acquisition.

Typographic panel: from a thousand leads to the leads sales actually closes
The real KPI is not volume.KOM composition · 2026

The intents come before the campaigns. And tracking that tells the truth.

You do not start from the ads, you start from an audit. We check that the GA4 tracking and the conversions are clean — because optimizing on wrong data is worse than not optimizing. We build the map of search intents, read the seasonality, compare industry benchmarks and put it all in a readable dashboard on Looker Studio.

And we define the real KPIs: for lead generation, quality leads that sales closes — not “a thousand leads a month”; for ecommerce, real ROAS accounting for revenue, margin and seasonality. All of it tracked, 100%.

Typographic panel: ROAS +35%, cost per acquisition −28%, CTR +42%
Not by spending more.KOM composition · 2026

CASE STUDY · LEATHER GOODS B2C

“With you I talk the way I talk to my accountant.”

That is how the founder of Via Verdi put it, and for an advertising agency it is the strangest and finest compliment: it means he trusts the numbers. On Via Verdi — a leather goods brand we followed from the ecommerce through to the campaigns — we worked Search, Shopping and remarketing inside one funnel, optimizing week after week with A/B tests on headlines and CTAs.

The numbers speak for themselves: overall ROAS +35% year on year, cost per acquisition −28%, CTR +42%. Not from spending more: from spending better.

02
CHANNELS

WHAT WE MANAGE, AND HOW

All of Google Ads, inside one strategy.

01

Search

The heart of Google Ads: catching the people searching, on the right keyword cluster and with the negatives in place.

02

Shopping & Merchant Center

Clean, optimized product feeds: for ecommerce this is where the ROAS is won.

03

Performance Max

The power of Google’s automation, but steered and kept in check, not left to run alone.

04

Remarketing

98% do not buy on the first visit: bringing them back is not a nice idea, it is fundamental.

05

Display and Video (YouTube)

Demand and awareness where they are needed, inside the same strategy, not as islands.

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The advantage

Every campaign has a KPI and a truth: either it moves leads and ROAS, or we change it. Nothing “smart” left to itself.

03
POSTURE

AI HELPS. IT DOES NOT DECIDE ALONE.

All the power of automation, under human control.

We use all the power of Google’s AI — automated bidding, Performance Max, audience signals — because ignoring it would be foolish. But the auctions, the saturation and the budgets stay under human control. Blind automation is the fastest way to throw money out of the window: the algorithm optimizes for its objectives, not always for yours.

So we work with bidding strategies chosen case by case — manual CPC where precision is needed, tCPA and tROAS where volume and margin are — and with first-party data and the CRM steering the funnel. It is the Measure phase of the ADAM method applied every week: we keep only what moves the numbers.

TOOLS

Search

Shopping

Performance Max

Merchant Center

GA4

Looker Studio

tCPA / tROAS

Remarketing

CRM

04
METHOD

THE METHOD, PHASE BY PHASE

From kick-off to scaling, on the numbers.

01

Kick-off

We gather the real KPIs and priorities: quality leads, revenue, ROAS. Not vanity metrics.

02

Analysis

Keywords and intents, seasonality, competitors, benchmarks. And a check that the tracking is clean.

03

Setup

Ads, audience groups, extensions, feeds and conversions, all tested before launch.

04

Continuous optimization

Bidding, tests, frequency management and controlled scaling: a test budget, then we scale what works.

05

Reporting and feedback loop

Weekly reports and constant contact with the sales team or the ecommerce manager.

Typographic panel: 80,000 products online and 12,000 square meters of physical store
A catalog that changes with the seasons.KOM composition · 2026

CASE STUDY · GARDEN B2C/B2B

80,000 products, seasons that change everything, and a ROAS beyond expectations.

Gianni Peraga runs the largest garden center in Italy. Online he was selling a “shape-shifting” catalog: a few evergreens, everything else changing with the seasons — the nightmare of anyone running advertising. We structured the campaigns with a strong focus on remarketing (higher ROAS) and integrated digital with the physical store through drive-to-store strategies, then opened the German and French markets.

His words at the end: “we manage 80,000 products online with the same care as our 12,000 square meters, and the results in ROAS and international growth go beyond every expectation.” On the project, ROAS reached 7.3.

05
COMPARISON

TWO OPPOSITE WAYS OF RUNNING IT

Same Google account. Two opposite ways of running it.

With method

On automatic

The keywords

Purchase intent

Generic, and plenty of them

The budget

Test, then scale

“Just raise it”

The auctions

Human control + AI

The algorithm alone

The KPI

Leads and ROAS

Clicks and impressions

The salesperson

Aligned

Disconnected

06
RESULTS

WHAT ACTUALLY CHANGES

Less waste, better leads.

Less budget wasted

Negative keywords and auction control cut the useless clicks.

Better qualified leads

Not “a thousand contacts”, but the ones sales can actually close.

ROAS that holds

tCPA/tROAS bidding steered, not left to the algorithm.

Decisions that are tracked

100% of conversions measured, weekly reports, no vanity metrics.

Go deeper

AI at work inside your systems.

Artificial intelligence

AI reads your real data

Store, ad accounts and email read live: out of them comes a 90-day plan.

Open the section →

Artificial intelligence

Six months of content in very little time

A multi-agent pipeline: blog posts, images and microsites in your tone of voice.

Open the section →

Artificial intelligence

An agent that runs the advertising

It reads spend and results live, stops the waste, prepares campaigns — on your confirmation.

Open the section →

Artificial intelligence

An AI that speaks your language

With RAG it answers from your own data, then hands over to a person.

Open the section →

Artificial intelligence

Power and safety together

A catalog of tens of thousands of products put back in order, without breaking the store.

Open the section →

AI manifesto

Web, social, AI: we have seen this

Three waves in twenty years: whoever rides them wins, whoever ignores them falls behind.

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AI manifesto

The blunt truth about AI

It is not a fad and it is not a magic wand: it is a change of trade.

Open the section →

AI manifesto

What it means for you

Where AI buys you time and margin, put in practical terms.

Open the section →

AI manifesto

The human side

AI accelerates and executes; the decisions and the responsibility stay human.

Open the section →

We tell you up front where you are losing money.
Even when the answer is “spend less”.

Send us read access to your account (or a report) and your real objectives: we will run the free analysis and show you where the budget evaporates and what we would change first. And if the numbers say you should spend less, or move the investment elsewhere, we will tell you. An ugly truth beats a pretty lie — and twenty years of craft are also for that.